Privacy Policy
At Creopack, we value your privacy and process personal data in accordance with the GDPR and applicable data protection legislation.
1. General
When you interact with us — for example, by submitting an enquiry, placing an order or visiting our website — we process your personal data with care and responsibility.
We comply with the GDPR, which regulates how personal data may be processed within the EU.
2. Data Controller
Creopack AB
Company Registration No. 556317–2831
Gamla Strängnäsvägen 335
155 91 Nykvarn, Sweden
Email: info@creopack.se
Creopack AB is the data controller responsible for the processing of your personal data.
3. Personal Data We Process
When you interact with us, we may process the following personal data:
- Name
- Email address
- Telephone number
- Company name
- Delivery and billing information
- IP address and usage data collected through cookies
The data is used only to the extent necessary to provide our products and services.
4. Why We Process Your Data
We process personal data in order to:
- Handle enquiries, quotations and orders
- Deliver products and services
- Communicate with customers and partners
- Send newsletters and marketing communications
- Improve our website and services
Depending on the circumstances, the legal basis for processing may be the performance of a contract, compliance with a legal obligation, legitimate interests or consent.
5. Data Retention
We retain personal data only for as long as necessary for the respective purpose.
- Customer data is retained in accordance with Swedish accounting legislation for up to 7 years
- Contact details and enquiries are normally retained for 12–24 months
- Newsletter subscription data is retained until you unsubscribe
When the data is no longer required, it is deleted or anonymised.
6. Sharing of Personal Data
In some cases, we share personal data with external service providers in order to operate our business.
These may include:
- Transport and logistics providers
- Newsletter service providers
- Website analytics and statistics services
- Marketing platforms
- E-commerce and website platforms
We only share data that is necessary and ensure that recipients process personal data in accordance with applicable data protection legislation.
7. Transfers Outside the EU/EEA
Some of our service providers may process personal data outside the EU/EEA, for example in the United States.
In such cases, we ensure that the transfer is carried out in accordance with applicable legislation and with appropriate safeguards, such as the European Commission’s Standard Contractual Clauses.
8. Security
We take appropriate technical and organisational security measures to protect personal data against unauthorised access, loss or manipulation.
9. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to the processing of your personal data
- Request restriction of processing
- Request data portability
- Withdraw your consent
You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY).
10. Newsletters
If you are a customer or have previously been in contact with us, we may send you information about our products and services.
You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
11. Cookies
We use cookies to ensure that our website functions correctly, as well as for analytics and marketing purposes.
- Necessary cookies
- Analytics cookies
- Marketing cookies
You can change or withdraw your consent at any time through our cookie banner.
12. Contact
If you have any questions about how we process personal data, please contact us: