1. TERMS OF PUCHASE
1.1. These Terms and Conditions of Purchase apply between Creopack AB (Org. nr 556317-2831) (in this agreement referred to as “Creopack”) and the legal entity (in this agreement referred to as “Customer”) when purchasing the products provided by Creopack.
1.2. The Customer and Creopack are jointly referred to as the “Parties” and individually as the “Part”.
1.3. The natural person who represents a legal entity in the purchase, confirms that he/she has the power and right to enter into legally binding agreements with Creopack on behalf of the legal entity being represented.
2. ORDER
2.1. Ordering Creopack products can be done via the Creopack website, by phone or e-mail: info@creopack.se. Incoming orders will be answered with a written order confirmation sent to the Customer’s specified e-mail address.
2.2. All orders are considered binding on the Customer’s part. Orders are binding for both Parties when the order confirmation has been sent by e-mail to the Customer’s specified e-mail address. Creopack reserves the right to refuse Customer’s purchases.
2.3. Should a product not be in stock, Creopack will contact the Customer and make a residual note of it. When Creopack receives the remaining listed item, Creopack sends it to the Customer. If the Customer does not want the remaining listed item, the Customer can always contact Creopack via info@creopack.se and cancel it.
3. PRICES
3.1. All prices are in Swedish kronor and are stated excluding Swedish VAT. VAT for the products is currently 25% and is stated in Swedish kronor and is added upon payment. Creopack reserves the right to increase VAT and other price changes that Creopack cannot control.
3.2. Shipping costs will be added. Shipping fee will be added. The shipping cost is always visible in the shopping cart or on the invoice.
3.3. The current prices for the purchased products are stated at the time of ordering or from the order confirmation.
4. PAYMENT
4.1. Payment is made via invoice and the Customer must state the invoice’s OCR no. upon payment. Payment terms are 20 days net from the invoice date, unless otherwise specifically agreed. Payment terms are 20 days net from the invoice date, unless otherwise specifically agreed. In order to be able to make a credit assessment, the Customer is required to state their organization number. If the credit assessment is not approved, the order is stopped and Creopack contacts the Customer for an advance payment.
4.2. Invoicing takes place at the time of delivery.
4.3. The customer must notify Creopack within a reasonable time if the invoice is incorrect. If this does not happen within the payment deadline, the Customer’s right to object to the invoice expires.
4.4. In the event of non-payment or late payment, Creopack reserves the right to charge interest on arrears of 9% in accordance with the Swedish Interest Act (1975: 635) and to charge reminder and debt collection fees as established in Swedish law and practice.
4.5. Products are owned by Creopack AB until full payment for the product has been received by Creopack. Creopack has the right to withdraw the product if payment is not received.
5. DELIVERY
5.1. Normal delivery time is approximately two (2) working days for in-stock items. Non-stock items have a longer delivery time of approximately 1-4 weeks. Deviations may occur, for example if the product is out of stock at the factory. In such cases, Creopack will contact the Customer. Creopack cannot be held responsible for delivering sold out or expired product. Creopack shall keep the Customer informed of any relevant changes, problems, delays or other matters that may affect the delivery.
5.2. Creopack reserves the right to subcontract for the fulfillment of its obligations under this Agreement, the provision of products and the fulfillment of its legal obligations.
6. DELAY IN DELIVERY
6.1. If delivery is delayed for any reason, Creopack will contact the Customer. Situations may arise that make it impossible for Creopack to fulfil an order, for example if Creopack’s suppliers are unable to fulfil their commitments.
6.2. Creopack cannot be held liable for delays in delivery, loss of sales due to delayed or non-delivery, goods damaged in transit, product defects or similar events.
7. FREIGHT
7.1. Shipping is added to all orders, unless otherwise stated on the product page.
Creopack usually does not have deliveries to delivery points, but delivers with corporate transports to the Customer’s delivery address.
7.2. In the case of odd places and special transport requests, such as notification, delivery to a private address etc., extra costs can be charged afterwards. Additional fees for boom runs are also charged retrospectively.
7.3. Once the goods have left the warehouse, the Customer needs to be available to receive the delivery. If the Customer asks the carrier to store the goods for later delivery or the Customer is unable to receive the goods for various reasons, the carrier’s terminal rental fee will be charged retrospectively.
8. GUARANTEE
8.1. By purchasing the products that Creopack provides, the Customer agrees that Creopack does not make any commitments or provide any guarantees of any kind, neither express nor implied, for example regarding the quality of the products / goods or the like.
8.2. Creopack is also not directly or indirectly liable for damage or loss related to certain information or lack of certain information on Creopack’s website.
9. INCORRECTLY ORDERED GOODS
9.1. Wrongly ordered goods must be returned within 14 days of receipt. It must be in perfect condition and unused and the Customer must pay for the return freight. Creopack charges a fee of 500 SEK for return handling and a deduction of 30% of the order value for incorrectly ordered goods. Please contact Creopack before returning for help with the return.
10. COMPLAINT
10.1. Creopack shall communicate any complaints and claims from Customers to the manufacturer of the products, hired sub-consultants or carrier responsible for such defect or deficiency within 10 days after receipt of the goods.
10.2. The customer is hereby informed not to redeem/receive goods with visible defects that may have affected the condition of the ordered and purchased products to such an extent that they are not usable. Complaints must be made directly to the driver and to Creopack via info@creopack.se who will forward the complaint to the responsible operator. Creopack handles the complaint against the factory and the Customer must therefore complain to Creopack. In order to be able to complain about damaged goods, an arrival check must be made upon delivery. In the case of damaged goods, the consignment note must NOT be signed by the Customer. The driver must note the damage on the consignment note and the damage must be photographed. Email all information and photos to Creopack immediately for help with a new delivery.
11. RESERVATION AND LIMITATION OF LIABILITY
11.1. Creopack reserves the right to make errors in content and in the price list on Creopack’s website.
11.2. Creopack hereby disclaims, to the extent permitted by applicable law, from all liability and liability for all direct and indirect damages and / or losses incurred by the Customer or for any third party in connection with the use of or obstacles to the use of the products that Creopack provides, regardless of how the damage occurs and regardless of whether the damage is caused by negligence, breach of contract or otherwise.
12. REASON FOR LIBERATION
12.1. If fulfillment of Creopack’s obligations is prevented due to circumstances beyond Creopack’s control, which Creopack could not reasonably have foreseen at the time of signing the agreement and whose consequences Creopack could not have reasonably avoided or overcome, this shall constitute grounds for exemption from the time of performance and release. all penalties and compensation claims.
12.2. Events beyond Creopack’s control include. infection of virus/disease (e.g. Covid-19) or the prevailing “Corona situation” arising from the spread of infection in society/the world and its consequences affecting free movement, trade market and transport, conflict in the labour market, natural disaster, fire, war, mobilisation, act of terrorism, unforeseen military call-up of large scale, requisition, seizure, riot, insurrection or other similar events if the event affects Creopack, Creopack staff or subcontractors to Creopack outside and within Sweden.
13. COOKIES
13.1. Under the Electronic Communications Act, which came into force on 25 July 2003, all visitors to a website (“users”) must be notified if cookies are being used. When someone visits the Creopack website, cookies are stored on the user’s computer. These cookies are so-called session cookies and are used to keep track of the user’s login (if the user is logged in) and any shopping cart when the user is shopping. Session cookies are not stored for a long time on the user’s computer, but disappear when the user closes their browser.
13.2. If the user does not accept the use of cookies, the user can set your browser to automatically refuse cookies or to inform the user if a website uses cookies. If the user turns off cookies, the user will not be able to shop, as the shopping cart and login require cookies to function. However, the user can browse the website without having cookies enabled.
14. GDPR – GENERAL DATA PROTECTION REGULATION AND DATA PROCESSING AGREEMENTS
14.1. The GDPR has been in force since 25 May 2018 and replaces previous national legislation on the processing of personal data. The law aims to protect individuals on the networks and regulates how companies can handle individuals’ personal data.
14.2. For Creopack, it is important that Customers, suppliers and stakeholders feel confident and secure with how Creopack handles personal data.
14.3. Creopack handles all data with integrity and never discloses them to third parties, unless there is a legal basis for the processing. Such a reason may be that it is required to fulfil the Customer’s order or delivery.
14.4. The customer is the data controller for the personal data provided to Creopack. Creopack processes personal data on behalf of the Customer in its capacity as a data processor. Creopack hereby undertakes to process personal data in accordance with the Customer’s instructions, applicable law and in order to fulfil its obligations under this Agreement. Creopack undertakes to take appropriate technical and organisational measures to protect personal data and to apply an appropriate level of security.
14.5. All personal data must be treated with care and not shared with unauthorised persons. Access to personal data shall be limited to those persons who need it for the performance of their tasks.
14.6. Under no circumstances will Creopack disclose any personal data without the consent of the person concerned. The same applies to e-mail addresses.
14.7. Creopack uses the Customer’s data to keep statistics and to be able to send electronic mail such as information and newsletters about Creopack’s products, services, news and trends to the Customer. Creopack may also use the data for follow-up contact.
14.8. Creopack uses third-party services to send out newsletters. Creopack creates the newsletters and manages internal records. Newsletters are sent out approximately every 12 weeks and contain information about our services, offers, news and trends. Price quotations and other necessary information that the Customer may need related to Creopack’s business relationship with the Customer do not count as newsletter content.
14.9. The customer can unsubscribe from a newsletter or survey at any time by clicking on the Unsubscribe link in the footer of the newsletter.
14.10. The Customer is on Creopack’s mailing list for Creopack’s newsletters if the Customer is or has been in contact with Creopack, either through shopping, requesting a quote, interacting on the website or coming into contact with Creopack through other channels.
14.11. The customer can always contact Creopack with questions or concerns regarding this, please send an e-mail to info@creopack.se
15. SWEDISH GLASS RECYCLING AND FTI
15.1. As a producer of beverages, food or anything else that is filled in a package, you have a responsibility to report and pay for your packages that you include in the Swedish recycling process. Since Creopack imports packaging to Sweden, Creopack reports to FTI for outer packaging around the goods, such as shrink wrap and cardboard interlayers. For Swedish-produced packaging, the manufacturer reports to the fti for the packaging around the package. As our customer and filler, you report to Svensk Glasåtervinning for glass bottles or glass jars. To the fti you declare yourself for plastic bottles, plastic jars, all different closures, 4-packs and 6-packs cartons. 24-packs boxes, can trays etc.
16. DISPUTE AND JURISDICTION
16.1. This Agreement shall be interpreted in accordance with Swedish law. Disputes arising from the interpretation or application of these Terms and Conditions and related legal matters shall in the first instance be settled directly between the Parties. If the dispute cannot be resolved through an internal settlement between the Parties, the dispute shall be settled and heard by the General Court in Stockholm.
17. OTHER
17.1. Should any provision of this Assignment Agreement or any part thereof be found to be invalid, this shall not mean that the agreement in its entirety is invalid. Instead, only that part shall be found to be invalid and the Parties shall negotiate new applicable terms in the matter.
17.2. Creopack reserves the right to change the terms of these Terms of Purchase at any time, without notifying or informing Customer about it. Creopack has the right to change prices from time to time and the right to offer additional services and new products at any time, as well as to change the range of products and to stop providing products.
17.3. Any changes to these Terms of Purchase will apply to purchases made after the amended version of the Terms has been published on Creopack’s website. The latest version is always published on the website.